Location: Iowa/ Wisconsin/Illinois
Position Summary:
Who we are:
HORSCH is a leading global manufacturer of innovative agriculture technology and modern solutions for soil cultivation, seeding/planting, and plant protection. Our Core Values are Ownership, Collaboration, Honesty, Improvement & Growth, and Customer First. HORSCH believes that our employees are key to the success of our business.
Description:
As a Product Specialist, this role serves at the heart of HORSCH’s customer support and product performance efforts. Responsibilities include hands-on work with advanced agricultural equipment, direct support for customers, identification of product improvement opportunities, and clear communication of technical knowledge for service teams. Ideal candidates demonstrate strong problem-solving skills, experience collaborating with dealers and end users, and a passion for optimizing equipment performance in the field.
Key Responsibilities:
Customer & Dealer Support
- Provide both remote and on-site product support to customers.
- Serve as the primary contact for service and parts departments within the assigned territory.
- Cultivate strong relationships with dealer service and parts teams to ensure consistent and effective support.
- Offer technical assistance and on-demand setup support to customers.
- Regularly communicate with personnel regarding product issues, component testing, and weekly activity updates.
- Submit timely and accurate expense reports in compliance with company accounting procedures.
Training & Communication
- Train and support dealer service and parts teams on HORSCH tools, systems, and processes.
- Serve as the point of contact for both internal teams and external partners to ensure clear and consistent communication.
- Proactively communicate product updates, troubleshooting insights, and training needs with internal teams.
- Facilitate feedback loops with external contacts to ensure product performance and support meet customer needs.
- Contribute to the creation of service manuals, training materials, and both internal and dealer training programs.
- Support and maintain service training tools and stands to ensure efficient and effective training.
Product & Engineering Collaboration
- Provide engineering and service teams with valuable feedback based on field performance and customer insights.
- Support field product testing and prototype installations to ensure product functionality.
- Collaborate with engineering teams on prototype builds and test part installations.
- Generate actionable product improvement ideas based on failure analysis and customer feedback.
- Assist manufacturing teams as needed to streamline product development and performance.
Position Requirements:
- Experience working with agricultural equipment and products, including hands-on servicing
- Strong mechanical aptitude and troubleshooting skills
- Excellent verbal and written communication abilities
- Professional phone presence and customer service skills
- Highly organized and detail-oriented
- Proficient in Microsoft Office Suite (Word, Excel, Outlook) and other organizational tools
- Valid driver’s license and willingness to travel at least 80% of the time
- Self-motivated with the ability to work independently and make informed decisions
- Associate degree in a related field preferred
- 2–5 years of practical experience in agricultural equipment service or support preferred
Physical Demands/Work Environment:
- Individuals may need to sit, walk, or stand for extended periods.
- The position may require reaching above shoulder heights, below the waist, or lifting up to 50 pounds. Proper lifting techniques are required.
- The performance of this position will require exposure to manufacturing areas where the use of personal protective equipment, such as safety glasses with side shields, is required.
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